Typically a large proportion of the housekeeping team have little or no ready access to a computer and reliance on paper can be massive. With the majority of personnel travelling around the hotel carrying out various tasks it is very difficult to collate and manage the information associated to these roles. Lost and found information can at times be very difficult to retrieve especially when a guest enquires at the front desk or over the telephone. Not only is this time consuming for the guest, it is the same for Guest Services as they may take many minutes to find the information required. This may also provide the guest with a perceived incompetency regarding the hotel.