HOTEL INCIDENT MANAGEMENT

Do you know today's top 5 incidents in your business?

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Identification of an incident in any business is essential and linked directly to the customer experience. As we all know most people who experience a poor level of perceived customer service will not return to the particular property and will also inform at least five of their friends and family of their poor experience.

At some point in time every business will have to deal with an upset customer. The real challenge is to handle the situation in such a way that the customer leaves thinking that you operate a great business despite the original issue. Eectively dealing with customer complaints provides a great opportunity to turn dissatisfied customers into advocates for your business.

Centree for Hospitality are the experts in providing hospitality solutions with a proven track record in the industry. We are certified to ISO 27001 for cloud based services. We take time to look at your business and develop solutions with you to achieve success.

Overview


Centree Incident Management system centralises and streamlines the Incident Management Process by effectively managing all types of incidents and hazard reporting within your business. It captures events, evaluates the hazard or incident, and assigns a task to the appropriate employee ensuring investigation, tracking and resolution.

This provides a consistent response to managing incidents from beginning to end, full tracking of where the task is up to and who it’s with, identification of trends, losses, the resolution and time taken to achieve closure.

Benefits


Created directly for your needs

Centree for hospitality will work with you to ensure that any incident management system created is exactly what you require to monitor your business.

Flexible & Automated

The system will handle the incident throughout its full life cycle.

Response Notification

The system provides rapid response functions enabling employees to know what to do and when to do it, fully complying with organisational policies and expectations. Incidents are prioritised based on severity.

Escalation

The system will escalate identified incidents in accordance with predetermined organisational criteria to nominated personnel.

Anonymous Reporting

Centree allows employees to make anonymous incident reports in line with whistle blowing policies within your business.

Guest satisfaction

link your guest feedback here and identify trends in your property.

Audit

Detailed, secure audit trail is established for each incident.

Dashboard

Information will be linked to a user dashboard for management and overall real time activity data.

Any Device Use

Centree can be used on any device allowing managers and users the freedom to access the system any time any place.

Easy Implementation

Centree Incident Management can be set up locally or via Cloud very quickly.

Security Risk

Link any cyber security risks or IT issues via this system.

We will work with you individually to tailor our solution to your very own requirements.